

Contents

Traits of a successful ED nurse
Emergency nurses must thrive in chaotic environments.


The country needs more SANEs
Sexual assault nurses examiners have special training patients need.


Beware of drug seekers

Nurses must identify these patients without overlooking those in pain.

Associations forge strategies
Organized groups of RNs are taking on legislative issues and more.


ER nurse leader has big goals
Emergency Nurses Association president talks law and order.


Please don't interrupt
Workflow interruptions can lead to mental and physical exhaustion.


Free CE: Families in the ED
Learn the pros and cons to having families in the ED in this module.


Continuing education catalog
Find courses that can supplement your emergency room training.


Certification has its perks
Becoming certified is a career asset that benefits patients.


Don't let burnout set in
The EDs unique setting and challenges fuel stress and fatigue.

Tech tools offer new tricks
The latest advancements can elevate emergency response.


What about minors?
Informed consent in the ED has its exceptions.



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How to unplug before nurse burnout sets in
The issue remains, so solutions must evolve

By
Karen Schmidt, RN
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© 2021 Nurse.com from Relias. All rights reserved.
EDITOR'S NOTE:
Karen Schmidt, RN, is a freelance writer.
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More inside this guide
Working in the emergency department is challenging, stimulating and satisfying — and likely to result in burnout for many RNs. It’s not a new problem, but innovative approaches, preventive measures and realistic solutions are decreasing the compassion fatigue and burnout plaguing ED nurses.
Nurses engage in the process
Unique setting fuels the fire
“The fact that the ED is unpredictable is what makes it so unique,” said Lisa Triantos, MSN, RN, CEN, NE-BC, a former ED nurse manager at Pennsylvania Hospital in Philadelphia who is now clinical director, emergency, medical and behavioral health nursing at Penn Presbyterian Medical Center. “The high patient volume and acuity, with the need to make quick decisions in short time frames, creates a high-pressure environment.” This, plus patients who are very sick and terminal, can lead to burnout, she said.
Tailor your approach to reducing burnout
Triantos believes adequate staffing, consistent leadership presence and getting nurses the resources they need can combat potential burnout. One resource the hospital implemented is a ‘care for the care provider’ program that offers three-tiered emotional first aid at the first sign of stress in nurses.
Additionally, a “Zen Den" is available 24/7 where staff can get some quiet time and decompress; it offers a massage chair, aromatherapy, adult coloring books — an atmosphere that promotes relief from stress.
Set work time boundaries
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“The ED is a completely unique animal,” said Lisa Wolf, PhD, RN, CEN, FAEN, director of the
Emergency Nurses Association’s
Institute for Emergency Nursing Research. “You’re dealing with a population that is unknown, very ill, presenting with symptoms, not diagnoses. The process of figuring out what what’s wrong with them and fixing it is more difficult [than other types of nursing].”Institutional and individual responsibility
According to
a 2015 research study
, compassion fatigue is emotional, physical and spiritual exhaustion from witnessing and absorbing the problems and suffering of others, while burnout results in feelings of hopelessness, apathy and an inability to perform one's job duties well. Both CF and burnout lead to ineffectiveness, depression, apathy and detachment. The study reported that 65.9% of ED nurses surveyed were at a low level of CF; 54.1% were in the average level of burnout. At St. Anthony Hospital in Lakewood, Colo., two compassion rooms offer a similar place for nurses to chill. Mark Goldstein, RN, MSN, EMT-P I/C, ED clinical nurse manager, said these are not grieving rooms for families, but places of refuge for staff, whether on a break or after a traumatic incident.
Goldstein points to resiliency as the quality that can enable RNs to overcome CF and avoid burnout. He looks for it when hiring ED nurses and fosters it among staff. “Resiliency is asking, ‘How do we unplug ourselves and each other? How can we take care of our own?’” he noted.
Believing he and other nurse leaders have responsibility for
nurse wellness and wellbeing
, he instituted monthly staff decompression options “to work on unplugging,” such as climbing some of Colorado’s high peaks and going whitewater rafting. He said there’s a correlation between taking time out with team members and less burnout.
Both St. Anthony and Pennsylvania hospitals are two-time winners of the ENA’s Lantern Awards, which spotlights EDs with “excellent practice and innovative performance in leadership, practice, education, advocacy and research.”
Wolf knows ED nurse burnout is a healthcare system’s problem, but nurses themselves still have a role in thwarting it.
“You own your own response,” she said. “You also own your ability to say, ‘No, I can’t work an extra shift.’ That’s the individual piece; it’s the institution’s responsibility to set the tone so that if nurse says no, there’s not pressure, retribution, or peer pressure. People don’t understand that ‘no’ is a complete answer,”
She advocates for nurses to work together, with management, in addressing with the larger systemic situation.
“Take the long view,” Wolf said. “Covering an extra shift isn’t going to fix the problem.”
Resiliency is asking, ‘How do we unplug ourselves and each other? How can we take care of our own?’”
— Mark Goldstein, RN
Lisa Wolf, RN
Lisa Triantos, RN
Mark Goldstein, RN